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I booked 2 rooms in Sambit International Puri via Agoda...booking ID 231861217.... I paid in full about Rs 9700 and after booking I called the Hotel and they confirmed its been 48 hours and they have received no intimation of such booking.... I have called their...
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#1113399
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Bali, 11 october 2017 I was a new local manager hotel in Bali, today I came to Agoda International Office at Campuan 1 Street, Kuta Bali. I have trouble with my username and password acces to my hotel login after an handover from the last manager. I come to front...
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#1113371
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They cancelled four of my hotel reservations in Japan without notifying us, resulting in us having to rebook hotel rooms at full room rate. Calls to their customer service while we were on vacation were not returned. Weeks later through email, they refused to reimburse...
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1.0
I didn't like
  • That agoda customer service is dishonest and unprofessional
#1097490
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Agoda - Disappointed

Agoda
#1095529
I booked a hotel in KL through agoda for an average of US 200/ night for 7 nights with agoda and when arrived the hotel was dirty , AC not working oroperly, i was disappointed then sent an email to customer service and the reply was the biggest disappointment i ever had " sorry no cancellation, no refund" ... not customer oriented at all, i do not recommend this site to any one
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Agoda Room Booking Review

Agoda
#985591
2.2
Details
I got a change of room from Twin to Standard. I had paid for twin room and so asked for refund. They asked me to send them pics of the room for confirmation. To date they havent replied to my emails, after i sent the pictutres. They dont pick calls either. I pay twice for a single room which is wrong
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
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Agoda Room Booking Review

Agoda
#984560
1.0
Details
Mother****** took my $175 from me and I had to pay additional $266 at Embassy suites because *** Agoda.com didn't do the reservation for me. *** customer service keeps delaying and using excuses not to refund. Do not use agoda in the US for booking.
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website

Agoda Room Booking Review

Agoda
#982070
Horrible!! The worst experience in booking hotels... don't ever use them! Waste of time and money..
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I booked this hotel with Agoda because they provided round trip airport transfers. I telephoned the hotel and had to wait for more than an hour for their transport to arrive. I had booked a "Superior Queen Room". When we got to our room, we found that it was a bare 7'...
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#1085737
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I have been customer with agoda at least five years before I faced refund issues. Recently I booked Hotel for two night for business trip. Then I found out trip was postponed within few hours. I called customer service they E-mail me that Hotel would not charge to my...
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#1085340
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Thanks agoda philippines,we book our our thru agoda in germany our hotel in manila for total of 5nights and 7nights in palawan, we had encounter very bad service (hotshower not functioning and aicondition always of in the mid of the night or early morning) dirty beach...
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#1063221
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the Agoda website advertise "pay at the hotel", we choose the higher rate for pay at hotel option. then found out we've charged straight away ( 4 months before we arrive the hotel) When I question who authorise the charge on my credit card, they reply there was an...
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1.0
#1061357
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Customer service agents clearly have no idea of the products they're supposed to help with. They give nonsense responses on the most basic issue--which should be there in the first place! Im a first time user of their platform and want to know how to proceed, after...
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3.0
#1059343
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Agoda - Refund issue
Agoda - Refund issue
Agoda holding my money for nonsense reason, the reason was from agoda payment gate away , I Made booking 125252123 on 21may, payment has deducted and received the confirmation, after one hour received another email showing there is no booking confirmed for you , you...
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#1054437
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Put wrong date in box and realized when reviewing reservation so went back and changed date but when time to pay website default back to original date so I closed completely out of program and started over with correct date.All details were correct when I paid for room...
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1.0
#1015238
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