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I booked this hotel with Agoda because they provided round trip airport transfers. I telephoned the hotel and had to wait for more than an hour for their transport to arrive. I had booked a "Superior Queen Room". When we got to our room, we found that it was a bare 7'...
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#1085737
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I have been customer with agoda at least five years before I faced refund issues. Recently I booked Hotel for two night for business trip. Then I found out trip was postponed within few hours. I called customer service they E-mail me that Hotel would not charge to my...
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#1085340
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Thanks agoda philippines,we book our our thru agoda in germany our hotel in manila for total of 5nights and 7nights in palawan, we had encounter very bad service (hotshower not functioning and aicondition always of in the mid of the night or early morning) dirty beach...
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#1063221
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Agoda Room Booking Review

Agoda
#985591
2.2
I got a change of room from Twin to Standard. I had paid for twin room and so asked for refund. They asked me to send them pics of the room for confirmation. To date they havent replied to my emails, after i sent the pictutres. They dont pick calls either. I pay twice for a single room which is wrong
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Agoda Room Booking Review

Agoda
#984560
1.0
Mother****** took my $175 from me and I had to pay additional $266 at Embassy suites because *** Agoda.com didn't do the reservation for me. *** customer service keeps delaying and using excuses not to refund. Do not use agoda in the US for booking.
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Agoda Room Booking Review

Agoda
#982070
Horrible!! The worst experience in booking hotels... don't ever use them! Waste of time and money..
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Short Review on December 02, 2016

Agoda
#965982
2.1
I booked a superior room at Hanoi Serenity 2 hotel in Hanoi. I complained due to the size and I requested a window for air. Hotel said they received that request too late. They gave me a "Deluxe" room which they we're going to charge 10.00 more the window was above the kitchen fan and I saw this.
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the Agoda website advertise "pay at the hotel", we choose the higher rate for pay at hotel option. then found out we've charged straight away ( 4 months before we arrive the hotel) When I question who authorise the charge on my credit card, they reply there was an...
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1.0
#1061357
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Customer service agents clearly have no idea of the products they're supposed to help with. They give nonsense responses on the most basic issue--which should be there in the first place! Im a first time user of their platform and want to know how to proceed, after...
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3.0
#1059343
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Agoda - Refund issue
Agoda - Refund issue
Agoda holding my money for nonsense reason, the reason was from agoda payment gate away , I Made booking 125252123 on 21may, payment has deducted and received the confirmation, after one hour received another email showing there is no booking confirmed for you , you...
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#1054437
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Put wrong date in box and realized when reviewing reservation so went back and changed date but when time to pay website default back to original date so I closed completely out of program and started over with correct date.All details were correct when I paid for room...
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1.0
#1015238
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Saya telah booking 6 bilik standard dgn harga rm65/bilik, 3 bilik double standard harga rm75/bilik dan 3 bilik VIP rm76/bilik pada 9 Jan 2017. Bila saya daftar pada 14/1/17 sebenarnya tidak ada pun bilik double standard dan bilik VIP cuma ada 2 bilik sahaja. Pihak...
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2.6
#991552
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Agoda - Awful experience, worse customer service
Booked a room in Orlando for new year’s weekend. Never received a confirmation email, but got the confirmation screen that the room was booked, and website showed the room was booked. Figured I just missed the email or it went to a spam folder. Didn't think it mattered...
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Anonymous
Anonymous

I've had an issue like that with another hotel in a different state. Same situation though. I even pulled up my credit card transactions and showed the front desk that I was i...

1.5
I didn't like
  • Customer care service
  • Poor customer service
#989203
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Agoda do not honour their price guarantee. They keep promising refunds back to your credit card and after months of waiting they offer to redeem points instead. Even the points to redeem were not enough to get a discount off a later $700 booking. I finished up changing...
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#988387
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