New Reviewer

I would like to cancel my booking

I WOULD LIKE TO CANCEL MY BOOKING

User's recommendation: Nurul isnaeni.

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ID
#2109963 Review #2109963 is a subjective opinion of poster.
Service
Agoda Room Booking
Pros
  • Tindakan cepat untuk melayani pelanggan
Cons
  • Poor customer service and poor website
  • Unprofessional-you want me to continue
New Reviewer

Refund issue

i was not allowed to enter last minute , since i was a work permit holder, i want refund my money
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ID
#2107981 Review #2107981 is a subjective opinion of poster.
Service
Agoda Room Booking
Pros
  • Full refund
Cons
  • Poor handling of customer complaint
Loss
$74
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Enquiry

Agoda - Enquiry
Agoda - Enquiry
Agoda - Enquiry
Ho this is pinky i had made a booking on 8 august Saturday made a payment through online but the hotel door was closed we didnot use the room that night called the owner several times no reply from them i want money refund for the booking .

User's recommendation: The communication should be easy.

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ID
#2107574 Review #2107574 is a subjective opinion of poster.
Pros
  • I want to full refund
Cons
  • No answering calls or emails
Loss
$83
Preferred solution
Full refund

Billing

This company is bogus they promise to prove match you give them proof as they twist and they still cheat you out of the lower price

User's recommendation: Don't use them! Stay far away.

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ID
#2106341 Review #2106341 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Hotel sudah tutup kenapa masih dijual ?

Dihubungi yg no TLP indonesai di reject terus ..mohon diangkat
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ID
#2105138 Review #2105138 is a subjective opinion of poster.
Location
Jakarta, Jakarta
Loss
$50
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund issue

The hotel refused booking on arrival and advised us to contact agoda to ask for A refund.

User's recommendation: Don't book online.

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ID
#2104957 Review #2104957 is a subjective opinion of poster.
Service
Agoda Room Booking
Pros
  • I want a refund
Cons
  • No answering calls or emails
  • Bad or no customer service
Loss
$74
Preferred solution
Full refund

Booking itinerary

I was made booking room by agoda. Com for timur bay sungai kerang kuantan.. Until now i nor received confirmation email by agoda about pin number or anything
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ID
#2103159 Review #2103159 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
New Reviewer

My payment was deducted but I have not received any booking

I have done payment to agoda however I did not receive booking I'd.. Booking done under Raub agro Hotel on 5/8
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ID
#2099265 Review #2099265 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur

Refundable

Trying to organise refund for my flight Due to Covid 19. My booking was for a connection with a cruise which has been cancelled because of Covid 19. I gave the girl my Agoda booking ID refer 46782****, my name and email address. The girl could not find any information re this booking
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ID
#2099106 Review #2099106 is a subjective opinion of poster.
Location
Cairns, Queensland

Cancellation

Agoda - Cancellation
On 4 august 2020 i make a booking by using agoda apps to book a room at merilton hotel sungai petani...when im booking a room i request a smoking room by clicking an option showed at apps..once reach hotel around 12 am for check in a hotel staff said here no any room for smoking..all room non smoking room..so i already make a payment by online..now i need to refund my payment...here i attached a booking detail... Name: Roti Canai Transfer Road Booking Id:49089****
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ID
#2098177 Review #2098177 is a subjective opinion of poster.
Location
Kuala Kedah, Kedah
Service
Agoda Room Booking
New Reviewer

Not got booking confirmation

I did not receive my booking confirmation but agoda already deduct money from my account
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ID
#2097970 Review #2097970 is a subjective opinion of poster.
New Reviewer

Didnt receive confirmation email

I didnt receive any booking confirmation but money deducted from my account!!!
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ID
#2097070 Review #2097070 is a subjective opinion of poster.
New Reviewer

Question regarding my booking

Waited 35 minutes on hold. No answer. Issue still not resolved!
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ID
#2096648 Review #2096648 is a subjective opinion of poster.
Service
Agoda Customer Care
Preferred solution
Letter/email to say that my home address is not in Bangkok
New Reviewer

Wow - What a disgraceful company

Cant believe Kayak.com lead me to this awful customer service experience. This is a description of my experience with customer service line while cancelling / requesting a refund after landing in a smokey / hair ladden hotel room. (Hilariously or not hilariously actually, I am writing this as I am on hold for the third time. Currently at minute 71 and counting.) Suckered in by the words free cancellation and pay when you arrive - we found that neither were true. Cancellation is free before a date that was never mentioned prior to booking. Was charged immediately to my credit card upon booking. Upon arrival, found smoke-filled room with hair all over tub and stains on comforters. NOT COVID FRIENDLY. 25 min wait time with no customer rep once speaking with rep, no greeting - no thank you for waiting or apology for wait, straight to asking for information re : reservation. put on wait after discussing problem with room - told I would wait 5 min - waited 12 min Requested manager due to inability to get authorization to refund money or any answers, in fact. put on wait again with a I will try to get my supervisor. Customer rep came back to ask if I took any photos of room as hotel no longer has records of reservation. Put back on hold after again requesting manager. Minute 86 and no manager.

User's recommendation: DO NOT USE AGODA.

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ID
#2096515 Review #2096515 is a subjective opinion of poster.
Pros
  • No pros
  • Appalling
Loss
$300
Preferred solution
Full refund
New Reviewer

I want to chnge checkin and check out date

I want to change my checkin and checkout date
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ID
#2095751 Review #2095751 is a subjective opinion of poster.
Location
New Delhi, National Capital Territory Of Delhi
Loss
$811
Preferred solution
Please check my checkin date and checkout date