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AFTER I GOT THIS EMAIL CONFIRMING THE RESERVATION FRIDAY, "START OUR NIGHTMARE WITH AGODA.COM": February 16, 2018 5:28pm Your booking at ACO Venetian Bay Townhome (1519) is confirmed and complete with Agoda price guarantee. Agoda MIRIAM YAMANA Your booking is confirmed and complete!

Your booking ID: 21116**** WE WENT TO ORLANDO ON SATURDAY MORNING TO THE HOLLYWOOD STUDIOS PLANNING TO GO TO 2 OTHERS PARKS ON SUNDAY AND MONDAY, THEY SENT A EMAIL ON SATURDAY 11:00AM CANCELING THE RESERVATION, BUT I WAS ALREADY AT THE PARK IN ORLANDO. THEY DIDNโ€™T CALLโ€ฆ IF I DIDNโ€™T CHECK MY EMAIL IN THE AFTERNOON I LL HAVE A BAD SURPRISE WHEN I GET THE HOTEL TO MAKE THE CHECK IN. THEY DIDNT ANSWER SEVERAL CALLS, THEY 24/7 BUT THEY REDIRECT THE CALLS TO A HOLD FOR MORE 30 MINUTES WITH MUSIC AND NEVER EVER SOMEBODY ANSWERโ€ฆ I SENT AN EMAIL BUT NOBODY REPLY IT. THEY DIDNT GET US ANOTHER HOTEL...

I ALSO TRIED TO REACH THE โ€œKAYAK.COMโ€ BCS I SEARCHED THAT SITE AND THEY SENT ME TO โ€œAGODA.COMโ€ TO FINISH THE RESERVATION. WE COULDNT ENJOY THE PARK TRYING TO FIND ANOTHER HOTEL, WE HAD A LOT FOOD IN THE CAR, WE PAID THE PARKS FOR 3 DAYS... THEY RUINED OUR 3 DAYS TRIP, THEY PUT MY FAMILY IN A DANGEROUS SITUATION TO FORCE ME TO DRIVE HOME FOR 3 HOURS AT 2:00AM ON TURNPIKE, I DONT FEEL SECURE AND COMFORTABLE TO DRIVE IN NIGHT TIME! ALL HOTELS WAS SOLD OUT!!

ON MONDAY THEY CALLED TO OFFERED THE REFUND OF "NO SHOW" AND ASKING ME A RECEIPT FROM ANOTHER HOTEL, NOBODY COULD FIND ANOTHER HOTEL EVEN IN NEARBY CITIES, EVERYTHING WAS SOLD OUT AND THEY ALSO OFFERED $200!! THATS IS RIDICULOUS!! I HAVE ALL PROVES... SINCE THE EMAILS, MY SEVERAL CALLS TO THEM, MY MESSAGES DESESPERATE TO ASK MY FRIENDS TO HELP TO FIND ANOTHER HOTEL, MY MSGS TO MY FRIENDS WITH MY LOCATION ON TURNPIKE AT 2:00AM TO BE SURE THEY KNOW WHERE WE ARE...

I HOPE THIS ISSUE LL RESOLVE SOON THE BEST WAY AND FAIR FOR US, WE LL NOT HESITATE TO GO FOR A LEGAL ACTION IF THE COMPANY NOT PAY FOR ALL THE INCONVENIENCE AND THE EXPENSES WE HAD. THANK YOU

Reason of review: reservation in a hotel that was sold out and didnt find another hotel... they ruined our holiday and put us in a dangerous situation .

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

Agoda Cons: Worst experience in my life with a online booking hotel.

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