Contact Agoda Customer Service
Agoda Phone Numbers and Emails
Toll-Free Number:
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(866) 656-8207United States
Customer Service:
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+1 416 216 4151Canada
Agoda Emails:
Agoda Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Agoda Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Agoda is 8666568207. 87% of consumers used this number to address their issues and concerns. Meanwhile, 76% of users reported contacting a real person successfully by dialing the phone number 14162164151.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Agoda may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Agoda Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Agoda is 8666568207. 87% of consumers used this number to address their issues and concerns. Meanwhile, 76% of users reported contacting a real person successfully by dialing the phone number 14162164151.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Agoda may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Agoda mainly because of activation/ cancellation, request for information and refund.
28% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Agoda is appsupport@agoda.com. 62% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Agoda Website:
Agoda Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Rama 1 Road
Bangkok 10330
Thailand
50 Bridge St.
Sydney, NSW 2000
Australia
How Good is Agoda's Customer Service?
Summary of Agoda Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Agoda?
Activation/ Cancellation Question:
- “Canceled reservation”
- “Urgent cancellation for an upcoming reservation”
- “Cancellation”
Request for Information Question:
- “I requested 1 room and was charged for 3”
- “Hotel is not allowed to check in”
- “My booking is not confirmed”
Refund Question:
- “Refund”
- “Refund issue”
- “*** already booked, but room is full, refund my money”
Payments and Charges Question:
- “Payment done but flight ticket not received”
- “Charged for a booking I didn’t confirm.”
- “You took payment for a canceled reservation”
Return/ Replace Question:
- “Change date for booking hotel”
- “Change reservations”
- “Change date”
Product/ Service Question:
- “Booking issue”
- “Fake bookinh”
- “I hav eno access to this email address anymore and I have an up and coming booking in a weeks time”
Shipping and Delivery Question:
- “I didnt get my money back”
- “Didn't receive discounts as stated”
- “Hotel didn't receive my booking yet I have paid for it”
Cards Question:
- “Change of card payment”
- “Credit card change”
- “Change credit card”
Account Question:
- “Over Brooke brooms on my account”
- “Log in access”
- “Log in issues”
Staff Question:
- “Stay on the 5th & 6th of October. Been trying to get information I sent and have a manager response to me asap. But have heArd nothing. Even sent pictures!! I want a manager to call respond to me immediately!!!”
- “Bercakap dengan customer service”
- “Costumer service”
Website/ Application Question:
- “Pad hotel revision from agora sight and application , not same real.The different between each others send by email”
- “The website eont allow me to use coupon”
- “Acadia website not allowing me to do payment for flights”
Other Question:
- “Price match”
- “To pay now for my booking”
- “Reservation change”
Compare Agoda Customer Service To
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