Agoda Phone Numbers and Emails

Toll-Free Number:

  • (866) 656-8207
    United States

Customer Service:

  • +1 416 216 4151
    Canada

Agoda Emails:

Customer Service
General Info
Agoda Display Network
Legal
Privacy Inquiries
Media
Press Inquiries
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Agoda Contact Information

Agoda Website:

Agoda Help Center:

Corporate Office Address:

Agoda Company Pte. Ltd.
30 Cecil Street Prudential Tower #19-08
Singapore, Singapore 049712
Singapore

Other Info (opening hours):

Locations:

Thailand

Rama 1 Road,

Bangkok,

Bangkok City 10330,


Australia

50 Bridge St,

Sydney,

New South Wales 2000

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Agoda Rating Based on 1.8K Reviews

Rating details

1.8
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Value for money

Rating stats

Rating trend

Summary of Agoda Customer Service Calls

27.4K TOTAL
CALLS
06:35 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Agoda Customer Service?

Activation/ Cancellation Question:

  • “Cancel and wrong email”
  • “Cancellation”
  • “Cancellation issues”

Refund Question:

  • “For refund”
  • “Refund”
  • “Need refund”

Request for Information Question:

  • “Need to speak with someone urgently”
  • “Checking on combo deals”
  • “Hotel not contactable unable to check in”

Payments and Charges Question:

  • “Hotel charged me double amount of tax... 60 dh instod 30”
  • “I need my payment refunded ASAP”
  • “I need to change my payment option”

Product/ Service Question:

  • Booking issue
  • “Report fake booking”
  • “Sir I'm book a hotel room for 4 days and pay 2229 but hotel staff saud to me no room book by my side , i want my money otherwise I'll go court and take strictly action”

Shipping and Delivery Question:

  • “I did not get my booking id an paymet done”
  • “Didnt receive confirmation email”
  • “Not Received Booking Voucher”

Return/ Replace Question:

  • “Changing guest name”
  • “Need to change a reservation”
  • “Flight change need to make change to booking”

Cards Question:

  • “I booked 2 rooms and the card was charged but instead of booking voucher I received cancellation mail.... Why”
  • “Credit card”
  • “Someone try to use my card,”

Account Question:

  • “Money stolen from my account, Booking not confirm”
  • “Manage booking without account”
  • “Want to login ycs agoda”

Staff Question:

  • “Very poor service”
  • “Service not as per promise”
  • “Tou facture me 295€ I cet thé manager of thé hôtel who tél me t'habite she process ri chancelle thé 3 dates réserves a-t-il campanile saint Quentin ans she keep thé 2 dans thé 26 April to thé 27 April”

Website/ Application Question:

  • “I've been wanting to contact because of a booked room I pre bought of a hotel called Key In & Suites didn't have have the room that I has got from this website the Manager offers me a 50% of the total cost I was going to get”
  • “Problème application”
  • “Glitch on the website”

Other Question:

  • “Hotels cant find my booking”
  • “Changed the date urgently”
  • “Reservation issue”

About

Top Agoda Services

Room Booking, Customer Care, Flight Booking

Agoda Pros and Cons

Pros: I want a refund, Online option for hotel booking, Hard to contact, I want to full refund, Refund

Cons: Poor customer service, Lack of contact, No customer service, Uncontactable, No customer service really

Related Companies

Booking Holdings, Priceline, Booking, Kayak, Opentable

Summary

Agoda is a large online hotel platform. It was launched by Agoda Company Pte, Ltd being the part of the Priceline Group. The company was founded in 2005. It is headquartered in Singapore. Agoda provides online hotel reservation services. It specializes in securing the lowest discount accommodation prices. The company provides services in 38 different languages. Adoga’s network includes over 500 000 hotels all over the world. It employs more than 1300 travel specialists representing more than 20 countries. Adoga is a member of the Pacific Asia Travel Association. The company accepts Visa, MasterCard, American Express, and PayPal. Customer service is provided round the clock.

Agoda reviews and complaints

Agoda is ranked 103 out of 853 in Travel Agencies category

Area Served

Asia, Other, Europe, Australia, Worldwide, USA, Canada, UK

Payment Methods

VISAAmerican ExpressMasterCardPayPal

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