Contact Agoda Customer Service
Agoda Phone Numbers and Emails
Toll-Free Number:
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(866) 656-8207United States
Customer Service:
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+1 416 216 4151Canada
Agoda Emails:
Contact Information
Agoda Website:
Agoda Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
Thailand
Rama 1 Road,
Bangkok,
Bangkok City 10330,
Australia
50 Bridge St,
Sydney,
New South Wales 2000
Agoda Customer Service Reviews
I made 2 reservations through agoda.com using my travelling credit card and payment was due a few days before the check-in dates (3 months after reservations).
In the meantime, I had a fraudulent transaction on my credit card and the bank cancelled my credit card and issued a new one with a different number.
I went on my reservations and there is a button "Update Credit Card" which I clicked. After updating the credit card information and hitting Ok, I was immediately charged for the full amount of the reservation.
The website does not mention anything about being charged immediately.
Upon calling customer service, I'm told "well, normally customer call us to make the change and we make sure it is not charged, it is automatic with the website"...
Now the only option is to cancel the reservations and redo the bookings, hoping for the same rate and that the rooms are still available...
This is the only way agoda will "investigate why a popup did not appear stating that the amount would be charged immediately"... Not acceptable!
I then stated I wanted to make a formal complaint. I was instructed to send it to agoda's email. I asked to get the agoda email and was told to "go on the website to find it",
I would not be given the email...
Looking at the website, the email is not clearly listed.
Only option is to chat with a bot which only allows phone calls, no email...
I found the email on the internet through a google search, hoping it is the correct one (biz@***.com).
Very poor customer service from agoda. Will think twice about doing business with them in the future!
How Good is Agoda's Customer Service?
Summary of Agoda Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Agoda?
Activation/ Cancellation Question:
- “Booking cancellation issue”
- “Cancelling one of my room”
- “To cancel reservation”
Request for Information Question:
- “To check on my booking”
- “Confirmation”
- “Confirm Reservation”
Refund Question:
- “Refund booking”
- “Want a refund back hotel room was not clean then air wasn't working and we had to downsize to a different room”
- “Refund issue”
Payments and Charges Question:
- “Invoice”
- “Payment questions”
- “Need receipt payment”
Return/ Replace Question:
- “Change date booking”
- “To change booking”
- “Change dates”
Product/ Service Question:
- “Trouble to use my internet”
- “I was told the hotel had an early check in available. I used pissed customer to contact Agoda. The call wasn’t even connected”
- “Booking issue”
Shipping and Delivery Question:
- “Cash back haven't received”
- “My airplane tickets not received”
- “Not received a confirmation for my booking”
Cards Question:
- “Credit card not going through”
- “Credit card payment”
- “Credit card charged without confirmation booking now the flight schedule already went.”
Account Question:
- “Can't get into my accomodation”
- “My account was hacked of 840$ and was sent to Agoda.com”
- “Balance info”
Staff Question:
- “Service issues”
- “Need to speak to customer service”
- “Customer service”
Website/ Application Question:
- “Website is not working, right Off or monitor”
- “Problème application”
- “Website error”
Other Question:
- “Not book my room”
- “People are booking my hoste. I am not getting the money”
- “Wrongly booking”
About
, , , ,
Agoda is a large online hotel platform. It was launched by Agoda Company Pte, Ltd being the part of the Priceline Group. The company was founded in 2005. It is headquartered in Singapore. Agoda provides online hotel reservation services. It specializes in securing the lowest discount accommodation prices. The company provides services in 38 different languages. Adoga’s network includes over 500 000 hotels all over the world. It employs more than 1300 travel specialists representing more than 20 countries. Adoga is a member of the Pacific Asia Travel Association. The company accepts Visa, MasterCard, American Express, and PayPal. Customer service is provided round the clock.
Agoda is ranked 74 out of 691 in Travel category
Asia, Other, Europe, Australia, Worldwide, USA, Canada, UK
