Agoda do not honour their price guarantee. They keep promising refunds back to your credit card and after months of waiting they offer to redeem points instead.
Even the points to redeem were not enough to get a discount off a later $700 booking. I finished up changing over to Hotels.com to get the 'stay 10 nights - get one night free' bonus. Unforntunately I missed out on a lot of bonus nights with Hotels.com because I stuck with Agoda even though I was only going to get the same price as Hotels.com, but without the Hotels.com bonus. *** of me to support a company that doesn't want to support me.
It is Agodas objective that any charge back claim will not proceed because you run out of days to fight it. Agoda is the same company as the more expensive Expedia, so I now avoid both.
Review about: Agoda Room Booking.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $10.
Preferred solution: Full refund.