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I had booked 5 rooms at Hotel Corinthia, Budapest for stay for 3 nights starting from June 10, 2019 through Agoda.com on March 8, 2019 . Due to medical emergency, I had to cancel one room so on May 13, 2019, I requested Agoda to the needful as the booking was under “free cancellation “ policy till June 7, 2019.

First, they refused to cancel one room and asked us to cancel all 5 rooms and rebook 4 rooms. The hotel person also confirmed in writing that they had no objection in cancelling one room out of 5 rooms booked. After serval calls and emails follow up for 4 days and finally, when I pointed out to them that the hotel was already “sold out” how can I rebook. They agreed to cancel one room and sent me the revised booking confirmation after due modification for the balance 4 rooms on Friday, June 17, 2019.

Thereafter, on May 20, 2019 they UNILATERALLY cancelled my booking for the remaining 4 rooms without my consent/knowledge. Upon receipt of a mail from them about such cancellation, I called them and after an hour plus holding could speak to the supervisor Ms Patricia. I asked her to reinstate my booking, which they had cancelled due to some error on their part. She admitted that they had committed a blunder by cancelling my rooms.

She assured me that she will talk to their vendor/partner and reinstate my booking as the hotel is already sold out making new bookings was not an option. She also offered me to accommodate in other five star properties like Ritz Carlton or Four Seasons, incase my booking can’t be reinstated. However, they haven’t done anything till now. It’s very clear that since there is high demand for the hotel, Agoda has cheated with me and have cancelled my booking and sold my rooms to someone else at higher price.

They are a big fraud.

This is evident from the number of complaints filed against them in recent past. I request you to please help me in getting back my booking and punish them with severe penalty, so that they won’t cheat other customers in future.

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