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Made a reservation for Hotel Jen Manila last April 8, 2018 for May 5-6, 2018 and it's confirmed with BOOKING ID 27280**** it says that in 10 mins I will be receiving an email but until now no booking confirmation and hotel voucher in my inbox. My bank billed me already.

I am upset because i am 3days close to my check-in date and I can't afford to pay another hotel. We will be in delimma if this booking is indeed off as hotel booking within this area would be challenging, as a big nationwide event will be on this date. After several (7th) follow up emails am desperate to have my booking confirmation and hotel voucher as soon as possible.

Again, kindly send me my hotel voucher/confirmation. Thank you.

Reason of review: Order processing issue.

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Guest

Hi! How did you solve the problem?

We had as the matter having it right now,no confirmation on email, called the hotel, fully booked.. had to book another hotel and waiting what will happen with previous โ€œbookingโ€ with agoda

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