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Hi. My check-in day is today but the hotel wont let me in without Mr.

De Vera. I have already send the necessary documents for further validation to change the booking name.

Im the booker, Ms. Jael Estipona who will be with Mr. Vince De Vera with this booking.

I was the one who spoke to customer service through phone call in the Hotel since they wont let me check in without Mr. De Vera who will arrive tomorrow.

The booking is under his name since that option is available on your website when I checked it out. But I was the one who paid for it. I have received the email and already sent the required documents to change the name of the reservation I have recently made.

Please change the reservation under my name, Jael Estipona.

So the Hotel will allow me to check in while waiting for Mr. De Vera.

Location: Makati, National Capital Region

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