Agoda

Good day! This is Ceceile Nessia, one of your customers who booked from your website last July 9, 2023, 9PM of Sunday, for one night in OYO Dormitel here in Bacolod City. I requested a refund from that night we booked due to circumstance that we weren't able to check in, we are unaware that the Dormitel we booked are closing at 9PM, right when we were booking a room from your website. I tried to reach out to the management of OYO Dormitel because for months until now we haven't yet received the refund money, amounting P978.66. And they said that they cannot approve the refund since it was booked from this website and not on their main/official website. I hope that through this email you will be informed and gain awareness of this unfinished transaction under refund of payment. Below, are the following details and reference number that shows proof of transaction, which happened last July 9th.: BOOKING ID NUMBER: 96452**** REFERENCE ID NUMBER: 271-135**** I will be waiting for an immediate response. Thank you!

Hi, my name is Dana Asum. My husband, my daughter and I booked a vacation through you at the Swiss Inn Dahab Hotel between the dates 1/10-6/10/23. Recently we heard that there were a number of brutal shark attacks in Dahab and Laguna in particular. We come almost every year to Dahab in order to dive and do water sports. We are very afraid to come and do not want to be disappointed that our annual vacation will be ruined. Although we booked a hotel without cancellation, we ask you to lower the price of the room or at least upgrade the stay to all-inclusive without extra charge? I would like to point out that we usually do not ask for such requests for free discounts or upgrades, but with the whole story of the sharks in Dahab and so that we can be more satisfied with a vacation without diving or water sport. Asking for a discount or upgrade to all inclusive. The price dropped because of the sharks. It is not possible for us to pay more than what you are now advertising

Thank you for patiently waiting! We do apologize for the delay in the response since we are currently experiencing a high volume of inquiries. Please know that we are trying our very best to get back to you as soon as possible. 01:16 PM I have another acct under and if you check I also booked 2 rooms for 2 nights at Markland Seaside pattaya I have had always been a supporter of Agoda now I am worried about visiting Agoda website 01:17 PM Please check with Aloft Hotel and Hostel Pattaya and they will tell you that I did not check in 01:19 PM Hope you can do the Right thing and restore my Faith in Agoda again FYI i have deleted my credit card detail with Agoda to prevent such mishap from happening again 01:21 PM Hi , have reviewed your case on booking ID 103640**** details at ALOFT HOTEL AND HOSTEL PATTAYA. Not to worry, you've reached me and I'm here to help you. Before we proceed. I would like to clarify if I have understood your concern correctly. You want to cancel this booking due to unintended booking. I'm sorry to know that you have to cancel this booking. No worries, since you have me on line I'll be more than happy to assist you. 01:23 PM thanks I wish to cancel this unintended booking 01:25 PM I would like to clarify your concern. You're contacting us because your Agoda account was hacked? 01:37 PM Thank you for your patience. In regard to your concern. I'm really sorry to inform you that the hotel deny the refund. As per the front desk they hold your room because you inform them that you will be checking in. What we can suggest is you can try to personally negotiate with the hotel manager and request a refund. Hi. I was looking at this website and next minutes was told that I have booked. I didn't even give credit card details and confirm what's happening. 11:15 AM Hello, my name is Fiza, and I am here to assist you. Please give me some time to review your booking details and inquiry, which may take between 10 to 30 minutes. Thank you for your patience. 11:44 AM We do apologize. Is this the booking that you accidently make when browsing our website? Upon checking the booking 103640**** the booking was confirmed as the system managed to authorized your card of the last 4 digit 4807 for the amount THB 489.30. If you would like to cancel we will help to check with the partner for the fee waiver. 01:10 PM Hi thanks for the reply 01:13 PM I was searching this hotel and when i pressed To Book usually they will asked for credit card detail name bank and security code and asked whether to confirm or not but in this case when I pressed to book straightaway replied that I have made payment and confirmed Paid 01:14 PM I have used Agoda for many years and this is the first time that this happeneI am really disappointed 01:16 PM Thank you for patiently waiting! We do apologize for the delay in the response since we are currently experiencing a high volume of inquiries. Please know that we are trying our very best to get back to you as soon as possible. 01:16 PM I have another acct under and if you check I also booked 2 rooms for 2 nights at Markland Seaside pattaya I have had always been a supporter of Agoda now I am worried about visiting Agoda website 01:17 PM Please check with Aloft Hotel and Hostel Pattaya and they will tell you that I did not check in 01:19 PM Hope you can do the Right thing and restore my Faith in Agoda again FYI i have deleted my credit card detail with Agoda to prevent such mishap from happening again 01:21 PM, have reviewed your case on booking ID 103640**** details at ALOFT HOTEL AND HOSTEL PATTAYA. Not to worry, you've reached me and I'm here to help you. Before we proceed. I would like to clarify if I have understood your concern correctly. You want to cancel this booking due to unintended booking. I'm sorry to know that you have to cancel this booking. No worries, since you have me on line I'll be more than happy to assist you. 01:23 PM thanks I wish to cancel this unintended booking 01:25 PM I would like to clarify your concern. You're contacting us because your Agoda account was hacked? 01:37 PM Thank you for your patience. In regard to your concern. I'm really sorry to inform you that the hotel deny the refund. As per the front desk they hold your room because you inform them that you will be checking in. What we can suggest is you can try to personally negotiate with the hotel manager and request a refund.