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Waiting for refund from agoda
Waiting for refund from agoda
On the 7/12/17, I made a reservation on Agoda for a hotel in Mauritius, it was confirmed and I paid, the money went off my account. I received my booking code: 206709883, Price 29651.53. I woke up the next morning to be informed by email from Agoda that my booking was...
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1.0
#1145514
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I called in to Agoda Customer Service on 1st December and was told that a customer service would be with me within 1 min, but after 20mins I was still waiting. I called back again, and was told I will be served within 15 mins, but it was double the time. 30mins later...
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#1140124
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Was shocked that every Hotel I booked with Agoda asked for a security deposit at check in. The Room is Prepaid, The Breakfast in Prepaid, the room refrig only has two bottles of complimentary water. What the Deposit is for I have no idea. Why ins'nt this listed in the...
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1.3
#1139579
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Agoda - I never used this site was charged on my credit card

Agoda
#1137674
Today I received a charge from Agoda and I never used them for any booking charges to be taken out of my account for $29.15 I want my money back
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How Agoda is cheating people...

Agoda
#1122684
1.0
Details
I made booking at Mercure Bugis Singapore through Agoda. Agoda shows the total price and hide taxes /service fee. However hotel charged me extra for taxes. These taxes and service fee are never shown to guests on the voucher sent by Agoda. They are robbing travellers in this way. Agoda is the worst booking site.
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Billing Practices
Cleanliness
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
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Quality of Accommodation
Quality of Food
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Value for money
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Agoda - Disappointed

Agoda
#1095529
I booked a hotel in KL through agoda for an average of US 200/ night for 7 nights with agoda and when arrived the hotel was dirty , AC not working oroperly, i was disappointed then sent an email to customer service and the reply was the biggest disappointment i ever had " sorry no cancellation, no refund" ... not customer oriented at all, i do not recommend this site to any one
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Agoda Room Booking Review

Agoda
#985591
2.2
Details
I got a change of room from Twin to Standard. I had paid for twin room and so asked for refund. They asked me to send them pics of the room for confirmation. To date they havent replied to my emails, after i sent the pictutres. They dont pick calls either. I pay twice for a single room which is wrong
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website

I have had serious problems with Agoda. I would have never used them but they subcontract through Priceline I guess . Agoda is Rude, obtuse and incompetent . I stayed in two hotels in South Africa/oct 2017 booker through Priceline / Agoda . They were booked at...
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1.0
#1127351
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I booked 2 rooms in Sambit International Puri via Agoda...booking ID 231861217.... I paid in full about Rs 9700 and after booking I called the Hotel and they confirmed its been 48 hours and they have received no intimation of such booking.... I have called their...
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#1113399
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Bali, 11 october 2017 I was a new local manager hotel in Bali, today I came to Agoda International Office at Campuan 1 Street, Kuta Bali. I have trouble with my username and password acces to my hotel login after an handover from the last manager. I come to front...
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#1113371
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They cancelled four of my hotel reservations in Japan without notifying us, resulting in us having to rebook hotel rooms at full room rate. Calls to their customer service while we were on vacation were not returned. Weeks later through email, they refused to reimburse...
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1.0
I didn't like
  • That agoda customer service is dishonest and unprofessional
#1097490
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I booked this hotel with Agoda because they provided round trip airport transfers. I telephoned the hotel and had to wait for more than an hour for their transport to arrive. I had booked a "Superior Queen Room". When we got to our room, we found that it was a bare 7'...
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#1085737
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I have been customer with agoda at least five years before I faced refund issues. Recently I booked Hotel for two night for business trip. Then I found out trip was postponed within few hours. I called customer service they E-mail me that Hotel would not charge to my...
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#1085340
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Thanks agoda philippines,we book our our thru agoda in germany our hotel in manila for total of 5nights and 7nights in palawan, we had encounter very bad service (hotshower not functioning and aicondition always of in the mid of the night or early morning) dirty beach...
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#1063221
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