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Booking number: 49490****

Agoda - Booking number: 49490****
Agoda - Booking number: 49490****
Agoda - Booking number: 49490****
Agoda - Booking number: 49490****
Agoda - Booking number: 49490****
Agoda - Booking number: 49490****
Original review updated by user May 21, 2022
I have a question. We stayed last night at Jacksonville Plaza Hotel and Suites. But Nobody was telling us that the whole hotel is under construction inside? Even you have to take breakfast next to the construction workers!!! Please get in touch with me. Thanks in advance. Kind regards

User's recommendation: Construction work.

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ID
#3597119 Review #3597119 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Price reduction

I had just a question.

I did not have a complaint. My question was addressed within hours. I am very satisfied after using Agoda for the first time.

User's recommendation: No problem booking with Agoda.

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ID
#3705194 Review #3705194 is a subjective opinion of poster.
Location
Aalen, Baden-Wurttemberg
Pros
  • Pros booking

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New Reviewer
This is regarding my hotel booking ID 71381**** on Hotel Elwarda klcity for 2 nights booking dated 23Jun2022 and 24Jun2022. This is the worst ever hotel i had ever booked from Agoda. I booked a double room for 2 nights, The room is very dirty and smelly, cockroaches...
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1 comment
#2201590

IT SEEMS AS IF "CUSTOMER SERVICE/ CARE" ARE A THING OF THE PAST... MOST HOTELS / MOTELS ARE DIRTY AND STAINED SHEETS WITH BED COVERS THAT ARE BURNT OR STAINED AND IF YOU COMPLAIN THEY SAY THEY CAN DO NOTHING AND YOUR MONEY IS NON REFUNDABLE AND WHEN THEY DO REFUND IT IS MERELY A PORTION OF YOUR COST NOT TO MENTION THE HEADACHE OF FINDING ANOTHER PLACE IF YOU CAN FIND ONE...THERE IS NO ACCOUNTABILITY ANY MORE AND NO ONE TO COMPLAIN TO IF YOU WANTED TO.

MY APOLOGIES YOU HAD TO GO THROUGH THIS... PEOPLE NEED TO STAND UP AND CORRECT THE ISSUES OF "PUBLIC SERVICE" ISSUES THAT SEEM TO RUNNING RAMPANT AND OUT OF CONTROL.

ID
#3704232 Review #3704232 is a subjective opinion of poster.
Location
Marabu, Sarawak
Pros
  • I want a refund
Cons
  • Dissatisfied customers
Loss
$64
Preferred solution
Full refund
New Reviewer

Very bad service . No correct and perfect option for fast cancellation ..coustomer service person only coments from mail no talk .

Agoda - Very bad service . No correct and perfect option for fast cancellation ..coustomer service person only coments from mail no talk .
On 18/6 i did two booking . One use but one not refund by company . Very bad experience from it . No any coustomer talk . All bill given then also not refund . System problem at time of booking .
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ID
#3703540 Review #3703540 is a subjective opinion of poster.
Pros
  • I want a refund
Cons
  • Cant contact customer service
Loss
$5661
Preferred solution
Full refund

Better than most

My preferred travel portal. Exchange rates could be more equitable. When transaction involve 2 foreign currencies plus base currency, the fees begin to add up. This makes the ultimate cost per night's stay less competitive ...
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ID
#3703343 Review #3703343 is a subjective opinion of poster.
Location
Singapore, Singapore

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New Reviewer

Didnt receive confirmation email

Customer service unable to help me because he claimed that the email i gave him is incorrect. I am very sure it is correct. Very dissappointed with customer service.
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ID
#3703324 Review #3703324 is a subjective opinion of poster.
Location
Petaling Jaya, Selangor

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New Reviewer

Delayed Response to Airline Booking Changea

The second flight of my 3-flight journey was cancelled by Qatar Airways. It has been more than a month since the cancellation, and Agoda is yet to finalize a new itinerary for me. The payment is already with them, and when I asked about refunds so that I can book a new flight elsewhere, they shamelessly claimed that it takes 4-5 months for a refund. Pathetic service.

User's recommendation: Don't ever book through Agoda.

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ID
#3702692 Review #3702692 is a subjective opinion of poster.
Location
Islamabad, Islamabad
Pros
  • Good at price when compared to other platforms
Cons
  • No immediate customer care
  • Slow response that it almost feels like a scam
  • Worst grievance redressal
Preferred solution
Deliver product or service ordered
New Reviewer

I dont succed to find a phon number assistance from Italy

I have an accommodation reservation in Santorini. I have your mail but I forgot the pw of my account and the mail says that dont find the page
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ID
#3701793 Review #3701793 is a subjective opinion of poster.
Location
Rome, Latium

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New Reviewer

To receive my payment back

just refund my tickets bill which was on 27 June from lucknow to New Delhi got it canceled because it was via Mumbai n will reach New Delhi late night which is not comfortable for me So please kindly do this for me

User's recommendation: average.

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ID
#3701697 Review #3701697 is a subjective opinion of poster.
Location
Kolkata, West Bengal
Preferred solution
Full refund

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New Reviewer

The westing langkawi resort &spa

27/06/2022 The westing langkawi resort i got book 2 room But 1 room i wanna change to 2Queen Bed Room
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ID
#3701640 Review #3701640 is a subjective opinion of poster.
Location
Kajang, Selangor
Preferred solution
Change room

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New Reviewer

Refund cancellation

Agoda - Refund cancellation
Need respon for Booking No:#71834**** that cancel by agoda. Please refer the email you sent me before.
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ID
#3701201 Review #3701201 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
Loss
$159
Preferred solution
Full refund

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New Reviewer

Wrong date

I made a reservation for tonight - not tomorrow night. 50577****, It may be caused by your unusual calendar. I know the reservation was non-cancellable but now I even learn that the swimming pool is closed which was not shown on the reservation. Misleading! We tried to call the hotel and their phone number is suspended.

User's recommendation: Include a working phone number for the hotel - Make sure that persons are notified that the swimming pool is closed - False advertising.

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ID
#3701078 Review #3701078 is a subjective opinion of poster.
Location
Wilmington, Ohio
Loss
$83
Preferred solution
the wrong date - should be tonight - not tomorrow. Insufficient information as it is advertised that there is a swimming pool. We are told that it is now closed. We wouldn't have chosen this hotel had we known that the swimming pool was closed.

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New Reviewer
Hi. My check-in day is today but the hotel wont let me in without Mr. De Vera. I have already send the necessary documents for further validation to change the booking name. Im the booker, Ms. Jael Estipona who will be with Mr. Vince De Vera with this booking. I was...
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ID
#3700942 Review #3700942 is a subjective opinion of poster.
Location
Makati, National Capital Region

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New Reviewer

Booking ID # 72059**** Check-in Friday, 24 June 2022 - COVIS POSITION

Agoda - Booking ID # 72059**** Check-in Friday, 24 June 2022 - COVIS POSITION
Hi, I am unable to check in the hotel today and for the next 2 days because I have just tested Covid +ve. See attached RTK test result of mine done this morning. I have written to the property but was told I should get in touch with Agoda. I would appreciate if the hotel can be cancel the booking and refund room charge accordingly. Thanks Tan Shyue Jing
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ID
#3700456 Review #3700456 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
Loss
$190
Preferred solution
Full refund
New Reviewer

I want to change my booking dates

Agoda - I want to change my booking dates
Update by user Jun 23, 2022

I am trying to contact Agoda to solve this problem

Original review posted by user Jun 23, 2022
I by mistake booked at primasol Mahdia from 3 to 6 July 2022 while the correct days should be from 6 to 9 July 2022. I'd extremely appreciate it if we can solve this problem without extra charges.
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ID
#3698338 Review #3698338 is a subjective opinion of poster.
Preferred solution
Just to change the dates of my booking at Primasol Mahdia hotel as explained earlier

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Verified Reviewer
New Reviewer
My name is Christopher cruz I have an aerotel reservation for 6 hours today my reservation are as follows 49563**** and 49563**** for 2 rooms, my flight departs tomorrow June 24 at 800 thru American Airlines, I have no early check in option, after clearing immigration...
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ID
#3697559 Review #3697559 is a subjective opinion of poster.
Location
Dallas, Texas
Pros
  • No customer support
Loss
$244
Preferred solution
Full refund

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