Not resolved

I made a reservation through Agoda for a "smoking room" at a hotel near O'Hare Airport in Chicago for January 31 2018. I paid a premium of about $30 over the regular price to be able to smoke in the room.

I was totally exhausted after coming off an international flight and did not read what I signed at the hotel agreeing that I could not smoke. When my credit card bill arrived I realized that I had been charged an extra $250 for smoking in the room. Agoda is still falsely advertising this "smoking room". There appears to be no phone number for these crooks that allows one to speak with a human being.

I would rather sleep in a barn than do business with Agoda again. I have learned that no smoking is allowed in any hotel in Chicago.

Product or Service Mentioned: Agoda Room Booking.

Reason of review: Not as described.

Monetary Loss: $117.

Preferred solution: Full refund.

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