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Made a booking in the UK, never got a confirmation, but of course they charged my credit card. Looked in my Agoda account, no booking there. Tried emailing Agoda, got no response.

Emailed the hotel directly and they advised they had the booking but it was NOT prepaid, surprise surprise.

Tried emailing Agoda. First time they advised I had no booking, Second time still advised I had no booking, Third time they stated that upon further review, they had found my booking, but I should call customer service. Tried that but without a valid booking number and last 4 CC number, can't get to a live body.

Agoda just plain SUCKS. NEVER use them. They are the biggest wast of time I've ever encountered.

Reason of review: Poor customer service.

Monetary Loss: $102.

Preferred solution: Full refund.

Agoda Cons: Crap customer service.

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