Update by user Nov 10
Update.... we have the additional after a long wait, the first room we have was on the 37th floor after a long wait they provide the second room on the 36th floor. All of us are tired, it was a bad experience and tiring, knowing their office was on the 3rd floor, we made a several follow up, just to have this second room.
Original review posted by user Nov 10
I booked 2 rooms, a week before paid via credit card, but the sad story was they said the room is not available by 2 pm, we wait for an hour. The sad story was, there is only 1 available room, and we are still waiting for the other room, writing this we are waiting for 4 hours now and counting. We go to their office and they said they are still looking for the available room.
Below are the details of our booking, hoping they will resolve this kind of issues.
RedDoorz @ EDSA Shaw
69 Sierra Madre Heights Barangay Hills, Mandaluyong City Manila Philippines 1550
Product or Service Mentioned: Agoda Room Booking.
Reason of review: Poor customer service.
Preferred solution: Refund the other room rates..